Privacy Policy

1. Introduction The Norwood Youth Collective (NYC) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, engage with our services, or participate in our programs. By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect We may collect personal data from users and visitors in several ways, including but not limited to:

  • Personal Information: This includes your name, email address, phone number, and other contact details when you subscribe to newsletters, fill out forms, or register for programs and services.
  • Technical Data: Information such as your IP address, browser type, operating system, and browsing behavior on our website through cookies and similar technologies.
  • Sensitive Data: In the context of youth services, we may collect information regarding the welfare of young people in compliance with safeguarding policies​. This could include data provided during program registration, including health and emotional well-being, under strict confidentiality protocols.

3. How We Use Your Information The information collected may be used for the following purposes:

  • To provide and improve our services, including responding to inquiries and delivering youth programs​​.
  • For internal record keeping, including attendance, program evaluation, and ensuring compliance with funder requirements​​.
  • To communicate updates, newsletters, and relevant information regarding Norwood Youth Collective programs, events, and services​.
  • To ensure the safety and protection of the young people we work with, in line with our safeguarding commitments​.

4. Data Sharing We will not sell, trade, or rent your personal data to third parties. However, we may share your information:

  • With partners within the Norwood Consortium as required to deliver joint youth programs​​.
  • When legally required to comply with applicable laws or in response to lawful requests from law enforcement​.
  • To protect the rights, safety, and security of our users, staff, and services.

5. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All staff and volunteers handling personal data receive training on data protection and safeguarding practices​​.

6. Retention of Data We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting obligations​. After that, your data will be securely deleted or anonymized.

7. Your Rights You have the right to:

  • Request access to your personal data held by us.
  • Request corrections or updates to your information.
  • Request the deletion of your personal data, subject to any legal obligations requiring us to retain certain information.

8. Cookies Our website uses cookies to improve your experience. You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website.

9. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this policy periodically for any updates.

10. Contact Us If you have any questions or concerns about this Privacy Policy or the way your data is handled, please contact us at:

  • Email: [info@norwoodyouth.org]
  • Address: The Old Library, 14-16 Knights Hill, West Norwood, London SE27 0HY​​.